Your data.

What your Twin stores

AI Twin is a typed memory, not a pile of text. The main kinds: People, Documents, Facts, Events and Episodes, further types beneath them, and the relationships between them, alongside the working surfaces they feed, your Tasks, Forms, Cards, and Journal. Typing is the point: a fact knows when it was true, an event knows when it happens, a person connects to what you know about them, and search can lean on all of it.

Every memory carries provenance (where it came from), a confidence level (shown, not hidden), a validity window (facts change; your Twin keeps the history rather than overwriting it), and a sensitivity tier you can change. And every memory got there the same way: through your review queue. Nothing is saved until you confirm.

What you can put in

• Typed and pasted words: thoughts, decisions, pastes from anywhere, including answers you liked from other AI tools.
• Files: documents in the common formats, PDF and Word among them, plus images. Video files are stored and playable; their spoken content is not yet searchable, and this page will say so when that changes.
• Links: drop a URL and your Twin fetches a preview to remember it by.
• Email it in: forward anything to your own inbox address.
• Your history: import files from ChatGPT, Claude, Notion, Obsidian, Gemini, and WhatsApp chat exports, with the exact export steps in Get your data out.
• From your phone: share to AI Twin from the share sheet once the app is installed.
• From connected assistants: Claude or ChatGPT can propose memories through propose_to_twin; proposals wait in your review queue like everything else.

What does not go in: anything you did not confirm. There is no always-on capture, no ambient recording, and no assistant writing to your memory directly.

How your data leaves, on your terms

Separate doors. Using one never uses another.

• To your assistants. Connected assistants read within your sharing level. LOW and MEDIUM memory can leave by default. HIGH leaves only with your per-destination opt-in. CRITICAL never leaves. Every read is written to your audit log.
• Take a copy. In Settings, open Export and leaving, then Build my export. In a few minutes you get three files: a summary to read, the complete record of every memory, source and audit entry, and an archive for other apps. Your Critical items are included, because this copy is yours. We email you when it is ready, and the download link lasts seven days. One export builds at a time. It is free, and you can make one whenever you like.
• Close your account. Four steps, in this order. Your export is built and emailed before anything is touched. You then have seven days to change your mind, from the app or the link in that email. Then your memories, your workspaces and your account are deleted, and the export too, so download it first. Voice recordings and the raw text of voice notes are not yet removed with them, and we are changing that. You get a receipt saying what was deleted and when.
• If your trial lapses instead, nothing is deleted for 30 days; your memory waits, held safely, in case you return.

Where it lives

Your data is stored in the UK. Built to UK GDPR and EU AI Act standards. The trust page carries the specifics: the audit log, the security controls, and the exact promises about connected assistants.