Privacy Notice

AI Twin Limited is a private company registered in Scotland, company number SC866947. Registered office: 272 Bath Street, Glasgow, G2 4JR. Registered with the Information Commissioner's Office, registration ZC044489.

We are the data controller for everything described here. Email us about any of it at hello@ai-twin.co.uk.

When you visit the website. Aggregate page counts, with nothing that identifies you. Our lawful basis is legitimate interests: knowing which pages people read. You can turn our own counter off in Analytics settings in the footer.

When you join the newsletter. Your email address, and your name and country if you give them. Our lawful basis is consent, given when you confirm the link in the email we send. Unsubscribe in any email.

When you use a form. What you type, and your email address if you give it, so we can reply. To stop the forms being abused we hold a one-way hash of your IP address for a short period, then delete it. Our lawful basis is legitimate interests: replying to you and keeping the forms usable.

When you use AI Twin. Your account details, and everything you choose to put into your Twin: what you type, what you upload, what you forward, what you say into it. Our lawful basis is performance of our contract with you. Nothing is stored in your memory until you confirm it.

When you pay. Your subscription status and billing history. Card details go to our payment provider and never reach us. Our lawful basis is performance of our contract, and legal obligation for the records we must keep.

AI Twin is built to hold things that matter, and some of those things are sensitive: health, faith, sexuality, political views, financial detail. If you choose to put any of that into your Twin, you are giving us your explicit consent to hold it for you, and that is our lawful basis for it. You can withdraw it at any time by deleting the entry, and it is anonymised on the same schedule as everything else.

We never infer sensitive information about you. We do not build a personality profile. The P Test records how you like things written, not who you are.

Your Twin will hold things about other people: a partner, a client, a child, a colleague. You decide what goes in. You are responsible for what you record about someone else, and for having a reason to hold it. We process it to run the service for you, and if someone asks us to remove information about them, we will work with you to do it.

We do not sell your data. We do not share it with advertisers. We do not use it to train AI models without your explicit consent. We do not read your inbox, your calendar or your screen. We do not track you across other websites.

In the United Kingdom and the European Economic Area. Some of the services behind AI Twin process data elsewhere in the EEA, and each one is covered by a data processing agreement. Our categories of processor, their roles and their regions are listed at /sub-processors.

Your memory is kept while your account is open. When you close your account it is soft-deleted immediately and permanently anonymised within 30 days. Operational backups roll off automatically. Account and billing records are kept for as long as the law requires. Newsletter details are kept until you unsubscribe.

You can ask us to give you a copy of your data, correct it, delete it, restrict what we do with it, or send it somewhere else. You can object to processing based on legitimate interests, and withdraw consent where consent is the basis. You can export everything you hold from the product at any time without asking us.

To exercise any right, email hello@ai-twin.co.uk. We respond within one month, and will tell you if a complex request needs longer.

AI Twin uses AI to classify what you capture, transcribe your voice, and draft answers. Nothing it produces takes effect until you confirm it, and no decision with a legal or similarly significant effect on you is made automatically. What the AI does and does not do is set out at /ai-transparency.

If you are unhappy with how we handle your data, tell us at hello@ai-twin.co.uk. Our complaints procedure is at /complaints. You can also complain to the Information Commissioner’s Office at ico.org.uk at any time, and you do not have to come to us first.